Booking: You can book online or by calling the spa directly. You will be asked to provide a credit card to hold your appointment. This is to only hold the appointment and will not be charged other than for a cancellation fee if applicable. Promptness: Arrive early, at least 10-15 minutes before your appointment. Unfortunately, arriving late will deprive you of precious time of your spa treatment. Treatments always end on time so the next guest is not delayed. Cancellations: The treatments you select have been reserved especially for you. A 24 hour cancellation notice is requested. Less than 24 hour notice or failure to show will result in a $50 cancellation fee being charged. Gratuities: To show appreciation to the staff for outstanding service, gratuities may be given at your discretion.